IT Support Analyst

$52,000 - $52,000/Yr

Northside Charter High School

Full-time - Entry Level

Educational Services

About the position

The IT Support Analyst will be a key member of the IT team at Northside Charter High School, responsible for ensuring the smooth operation of technology systems. This role involves providing technical support to students and staff, maintaining the school's network and hardware, and assisting with software and system management. The ideal candidate should be passionate about technology and have experience in an educational environment.

Responsibilities

• Provide first-line support for hardware, software, and network issues for students, faculty, and staff.
• Troubleshoot and resolve IT-related problems, including computer malfunctions, software glitches, and network connectivity issues.
• Assist with setup, configuration, and maintenance of computers, printers, and other IT devices in classrooms and offices.
• Perform software installations, updates, and troubleshooting on desktops, laptops, and tablets.
• Respond to and prioritize help desk tickets in a timely manner.
• Assist with maintaining and monitoring the school's network infrastructure, ensuring reliable internet connectivity and security.
• Support the management and monitoring of the school's server systems, email accounts, cloud services, and learning management systems (LMS).
• Ensure the school's backup systems are functional and provide regular checks to prevent data loss.
• Provide training and guidance to staff and students on how to effectively use technology and troubleshoot common issues.
• Develop and maintain user manuals and instructional materials for common software and technology platforms.
• Assist with the deployment of new technologies, including hardware and software installations, configuration, and testing.
• Coordinate the setup of technology for special events, assemblies, and classroom use.
• Help maintain security protocols to safeguard sensitive student, staff, and school data.
• Assist with software updates, patches, and antivirus installations to protect school systems from vulnerabilities.
• Collaborate with other IT staff and educators to identify technology needs and solutions.
• Communicate with vendors for hardware and software troubleshooting, warranty service, and product updates.
• Maintain accurate records of IT inventory, including hardware, software licenses, and peripherals.
• Track and document service requests, troubleshooting steps, and resolutions.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or help desk roles, preferably in an educational setting.
• Experience with common operating systems (Windows, macOS, Chrome OS) and device management (desktops, laptops, tablets).
• Familiarity with networking concepts and troubleshooting network-related issues (Wi-Fi, LAN, VPN).
• Experience with common software applications, including Microsoft Office Suite, Google Workspace, and other education-related software.
• Strong problem-solving skills and the ability to work under pressure to resolve issues quickly.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.

Nice-to-haves

• Bachelor's degree is preferred but not required.