IT Support Analyst

Vector Consulting - Milledgeville, GA

Full-time - Entry Level

Milledgeville, GA

Professional, Scientific, and Technical Services

About the position

The IT Support Analyst will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. This role is crucial for maintaining essential IT operations and enhancing employee productivity through effective technology solutions. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to ensure the organization remains competitive and efficient.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Requirements

• 3 years of knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• 3 years of ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice, etc.
• 3 years of experience in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros
• 3 years of experience in an Active Directory domain environment
• Proficient at software installs and troubleshooting
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line

Nice-to-haves

• Strong knowledge of data mapping process and best practices

Benefits

• Competitive hourly pay of $28-$34
• Hybrid work environment
• Renewable contract opportunity