Wabash Valley Power - Indianapolis, IN
posted 1 day ago
About the position
This role is hybrid in nature, with a combination of on-site workdays and remote workdays. The position involves providing desktop/server hardware and software support, network connectivity, and mobile device permissions to internal customers, including applications, email, remote access, network accounts, and printing issues. Responsibilities include managing the telephone support line, coordinating help desk activities, logging support calls, and following up on resolutions. The role also requires coordinating work hours and support tasks with fellow IT Support Analysts and Systems Administrators to ensure complete coverage of Help Desk hours. Additionally, the position involves researching and testing new desktop technologies, installing and maintaining desktop software and hardware, creating user accounts, performing basic server builds, and managing hardware and software inventories.
Responsibilities
- Provides desktop/server hardware and software support, network connectivity, and mobile device permissions to internal customers.
- Responsible for the telephone support line, coordinating help desk activities, including logging support calls and follow up on resolution.
- Coordinates work hours, support tasks and projects with fellow IT Support Analyst and with the Systems Administrators.
- Researches and tests new desktop technologies including operating systems and specialized user software.
- Installs, upgrades, and maintains desktop software, operating systems, hardware, and peripherals for staff use.
- Builds and configures new PCs and laptops providing staff with hardware/software upgrades as needed.
- Creates user accounts and handles maintenance.
- Performs basic level server builds along with maintaining server operating system patch updates.
- Monitors backups and performs first level troubleshooting of backup issues.
- Maintains and manages desktop/server hardware inventory and spare components inventory.
- Coordinates and maintains software inventory and licensing.
- May be required to perform other duties as assigned.
Requirements
- Associate degree in Information Technology or related field or High school diploma or GED equivalent with IT Certifications (i.e. CompTIA A+).
- Technical troubleshooting skills.
- Experience helpful in customer service and Desktop/Hardware troubleshooting.
- Experience using Microsoft Windows Desktop.
Nice-to-haves
- Two to three years of prior experience in help desk or desktop support capacity.
- Experience working with Electric Cooperatives is a plus.
Benefits
- Wellness program with payroll credit for medical insurance.
- On-site fitness center.
- Extra vacation days for participating in wellness program.
- Flexible schedule for work-life balance.
- Funds for continuing education.
- In-house training and ongoing development through internal GROW program.
- Casual dress code.
