The IT Support Analyst position at Squire Patton Boggs is a critical role within the Technology Services team, primarily responsible for ensuring the quality of local technology service delivery in the Columbus office. Reporting directly to the IT Manager, the IT Support Analyst will collaborate closely with various departments within the Technology department to implement, maintain, and support a range of PC-based applications, mobile devices, infrastructure components, and telecommunications systems. This role is essential in ensuring that both local and firm-wide systems are consistently delivered and maintained to a high standard. In this position, the IT Support Analyst will provide first and second-level end-user support for PC-related and telecommunications issues. This includes desk-side support and face-to-face services for users, offering one-on-one advice, configuration services, and proactive maintenance. The analyst will also be responsible for maintaining an accurate and up-to-date audit of hardware within the office, which includes PCs, laptops, printers, and other hardware as directed. Additionally, the role involves assisting with the administration and maintenance of automated asset tracking tools to ensure efficient management of IT resources. The IT Support Analyst will also provide hands-on hardware support, including physical deployment, installation, and preventative maintenance of devices such as PCs, laptops, peripherals, telephones, mobile devices, and printers. A key aspect of this role is to ensure that both internal and external users of conference rooms have a professional and high-quality technology experience. This includes managing conference room equipment, which encompasses laptops, projection systems, video conferencing systems, wired and wireless networking, telephony, printing, digital signage, and ancillary audio/visual systems. The analyst will play a vital role in enhancing the overall technology experience for users in the office.