IT Support Analyst

Ostechnical - Irvine, CA

Full-time

Irvine, CA

Professional, Scientific, and Technical Services

About the position

Join Our Client's Dynamic IT Team in a magnificent new office in Irvine! Are you ready to elevate your IT career in a fast-paced and growing environment? Our client, a leading player in the financial industry, is expanding its IT team at the vibrant hub of Irvine, and we want you to be a part of it! As an IT Support Analyst, you will be at the forefront of innovation, working on site at the client's office space in Irvine. With over 100 users and counting, your role is pivotal in ensuring seamless end-user computing experiences. Under the guidance of experienced professionals, you will provide top-notch technical support to computer and telecommunications system users. You will dive into the world of software with expertise in CRM systems, mastering user additions, password resets, and navigating industry-specific platforms. You will champion O365 support, adding a technological edge to the workplace. Additionally, you will navigate VoIP and telephony systems, with YTel as the main product, and set up traditional phone systems, including Polycom, for a streamlined communication experience. Your responsibilities will also include showcasing your prowess in TCP/IP addressing across network domains, utilizing your basic exposure to Azure for user management, and navigating the intricacies of Active Directory, effortlessly adding and deleting users. You will master the concepts of DHCP and DNS, ensuring a seamless network experience, and be the go-to expert for setting up Exchange accounts. If you're passionate about IT, excited by the prospect of joining a growing team, and ready to make your mark in the tech world, apply now to be a part of something extraordinary! Your future in IT excellence starts here!

Responsibilities

• Provide top-notch technical support to computer and telecommunications system users.
• Master user additions and password resets in CRM systems.
• Champion O365 support to enhance workplace technology.
• Navigate VoIP and telephony systems, primarily using YTel.
• Set up traditional phone systems, including Polycom, for effective communication.
• Showcase expertise in TCP/IP addressing across network domains.
• Utilize basic exposure to Azure for user management tasks.
• Manage user additions and deletions in Active Directory.
• Understand and apply concepts of DHCP and DNS for network management.
• Set up Exchange accounts efficiently.

Requirements

• Proven experience in Help Desk or Desktop Support.
• A solid background in O365 support.
• Knowledge or hands-on experience with CRM systems, particularly in adding users and password resets.
• Familiarity with VoIP and telephony systems.
• Proficiency in setting up traditional phone systems like Polycom.
• Understanding of TCP/IP addressing across network domains.
• Basic exposure to Azure for user management.
• Fundamental knowledge of Active Directory, including user additions and deletions.
• Conceptual grasp of DHCP and DNS.
• Ability to set up Exchange accounts with ease.