TEKsystems - Chicago, IL
posted 4 months ago
The position involves providing comprehensive technical support in a dynamic environment, focusing on helpdesk and desktop support. The ideal candidate will have over four years of experience in a mix of helpdesk and desktop roles, demonstrating proficiency in various technical areas. Responsibilities will include handling Active Directory password resets, performing physical computer moves, and troubleshooting hardware issues. The candidate will also be expected to provide support for Office 365, manage break/fix scenarios, and assist with audio/visual support. Proficiency in Windows 10 support is essential, as is experience working with a ticketing system to track and resolve issues efficiently. In addition to the core responsibilities, the role requires experience in network and server troubleshooting and diagnostics, as well as remote support capabilities. The candidate will also be responsible for web conferencing support and troubleshooting, specifically with tools like Microsoft Teams and Skype. Given the nature of the work, the successful candidate must exhibit strong customer service skills and the ability to troubleshoot effectively under pressure. This position does not have a dedicated team for executive support, so the candidate may interact with executives and must present themselves in a polished and professional manner. The role demands a proactive approach to problem-solving, with an emphasis on out-of-the-box thinking to address challenges as they arise.