IT Support Analyst

Sagora Senior Living - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

Nursing and Residential Care Facilities

About the position

The IT Support Analyst at Sagora Senior Living Inc. is responsible for ensuring the day-to-day functionality of desktop and laptop computers, applications, and related technologies. This role involves assisting associates with technological issues, managing user accounts, and providing technical support to enhance operational efficiency. The position emphasizes a commitment to customer service and teamwork, aligning with the company's core values of Commitment, Empowerment, Communication, Excellence, and Teamwork.

Responsibilities

• Administer and manage various user accounts, Microsoft applications, messaging and email systems, and other communication applications.
• Accurately manage IT equipment and allocate available inventory.
• Create and prioritize service desk tickets and perform basic-level technical support.
• Analyze application problems and resolve technical issues as necessary.
• Resolve printer and ancillary equipment issues involving various technology-related systems.
• Assist in the purchasing process of new services, hardware, software, and other supplies.
• Configure workstations for new users and disable access for terminated users.
• Provide audio/video support of computer and telephone systems.
• Maintain anti-malware and anti-virus protection systems for all users.
• Oversee user and service accounts while adhering to all IT security policies to ensure that security precautions are taken while enabling users to complete their work efficiently.
• Provide assistance to other IT team members as requested.

Requirements

• Minimum 1 year of technical support experience, corporate environment preferred.
• High School diploma or general education degree (GED) required.
• Formal training in the field of technology preferred, with A+ certification a plus.
• Strong interpersonal skills to work with both technical and nontechnical personnel to solve IT issues at the corporate and community level.
• Demonstrated understanding of Microsoft Windows-based applications.
• Ability to work effectively in a fast-paced and ever-changing environment.
• Ability to translate technical terms into non-technical language and an understanding of general computer terms and acronyms.
• Must provide excellent customer service with the ability to be available for on-call support outside of normal business hours.

Nice-to-haves

• A+ certification
• Formal training in the field of technology

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program