IT Support and Operations Specialist
Kaliotek - San Jose, CA
posted 3 months ago
About the position
KalioTek is seeking a detail-oriented, customer-friendly IT support and operations specialist for our IT and security consulting practice. This role requires your daily presence in our west San Jose office. You will be a central and highly valued member of our committed, tight-knit team with a reputation for high-quality services to our client base of venture-funded, rapidly growing companies. The position involves a blend of operational responsibilities and IT support tasks, ensuring that our clients receive the best possible service and support for their technology needs. In terms of operations, you will coordinate shipping, typically of laptop computers, to and from customers, manage the inventory of customer computers in our possession, and get vendor quotes while tracking hardware and software ordered for clients. Additionally, you will monitor technology partnerships and track software license and support renewals for clients. On the IT support side, your responsibilities will include providing Microsoft OS and Mac OS support for customer end-users, supporting Office 365 and Google Workspace environments, and taking individual responsibility for resolving issues reported from multiple sources, including trouble tickets, phone calls, and automated alerts. Attention to detail and reliability are paramount in this role, as you will be the first point of contact for many of our clients' technical issues.
Responsibilities
- Coordinate shipping (typically laptop computers) to and from customers
- Manage inventory of customer computers in our possession
- Get vendor quotes and track hardware and software ordered for clients
- Monitor technology partnerships
- Track software license and support renewals for clients
- Provide Microsoft OS and Mac OS support for customer end-users
- Support Office 365 and Google Workspace environments for customers
- Resolve issues reported from multiple sources including trouble tickets, phone calls, and automated alerts.
Requirements
- Attention to detail and reliability are paramount
- Experience with a Managed Services Provider is preferred
- 1-3 years of experience with basic computer troubleshooting
- 2 years of help desk experience (Preferred)
- 2 years of experience with Windows and Mac (Preferred)
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
