IT Support and Solutions Technician Level 2

$55,000 - $70,000/Yr

Your SIP Telecom - Palm Harbor, FL

Full-time - Entry Level

Remote - Palm Harbor, FL

About the position

Your Sip Telecom is seeking a Level 2 IT Support and Solutions Technician to provide comprehensive managed IT services and IP Telephony solutions to small business clients in the Tampa/St. Petersburg metro area. This role involves both on-site and remote user support, managing and implementing a variety of modern IT solutions, and ensuring seamless integration to meet diverse client needs. The technician will work in a dynamic environment, expanding their technical expertise while addressing client challenges.

Responsibilities

• Provide remote and on-site user support for clients.
• Support and install PCs and Windows Servers.
• Manage and support IP Telephony systems, including PBX servers and endpoint phones.
• Install and troubleshoot network systems, including firewalls.
• Support Microsoft 365 services, including Exchange Email, SharePoint, and Intune.
• Monitor and manage computing devices remotely.
• Implement data backup and recovery solutions.
• Manage security for endpoints, firewalls, and cloud services.
• Support Azure Virtual Desktop and other cloud computing solutions.
• Create, resolve, escalate, and document support tickets efficiently.
• Conduct onsite visits to client locations for support and service.
• Provide end-user training for products and solutions.
• Act as the lead technician for designated clients, ensuring comprehensive support and strong client relationships.
• Perform basic cabling troubleshooting as needed.

Requirements

• 3+ years of technical support experience.
• Experience with hardware support for computers, networks, printers, and phones.
• Basic network troubleshooting and installation skills, including firewall setup and management.
• Experience with Microsoft 365 services and Azure cloud solutions.
• Proficiency in Windows 10/11 and Server 2016/2019/2022.
• Effective communication skills in-person, via phone, email, and ticketing systems.
• Clean driving record and ability to travel to client locations.

Nice-to-haves

• Associates or Bachelor's degree in a technology-related field.
• Technical certifications such as A+, Network+, Microsoft certifications, and firewall certifications.
• Experience with Azure Virtual Desktop.

Benefits

• Paid time off
• Professional development assistance