IT Support Desk Technician- Luxury Retail

$41,600 - $65,000/Yr

Tourneau|Bucherer

Full-time - Entry Level

About the position

The IT Support Desk Technician at Tourneau|Bucherer serves as the first point of contact for technical assistance, providing top-tier support to end users and retail stores. This role is essential for maintaining IT operations and ensuring effective communication and troubleshooting of technical issues. The ideal candidate is customer-oriented, possesses strong technical knowledge, and is eager to learn and grow within the IT support field.

Responsibilities

• Act as the first point of contact for end users and retail stores seeking technical assistance.
• Provide top-tier support for issues and escalate to appropriate teams when needed.
• Maintain essential IT operations, including operating systems, applications, laptops, desktops, software, and other hardware.
• Record and track issues, problems and/or incidents, and their resolution in the ticketing system.
• Follow-up and update ticket and issue status and information.
• Identify and suggest possible improvements on procedures and tasks.

Requirements

• Prior customer service, retail or helpdesk support experience.
• Strong working knowledge of computer systems, hardware, and software.
• Ability to diagnose and resolve technical issues.
• Excellent customer service and communication skills.
• Desire and initiative to get problems resolved quickly and efficiently.
• Passion for working with others and thrive in fast-paced environments.
• Strong attention to detail.
• 1-3+ years of IT support experience minimum.
• Bachelor's degree in technology or computer science.

Nice-to-haves

• Proficiency with Windows 7 and 10.
• Basic Windows Server, Active Directory and Networking knowledge.
• Prior experience with Helpdesk ticketing systems.
• Experience with Mac OS and iOS a plus.
• A+ and Microsoft certifications desired.

Benefits

• Equal Opportunity Employer
• Salary range of $20-31.25 per hour commensurate upon experience.