Intone Networks - Questa, NM
posted 2 months ago
Full-time - Entry Level
Questa, NM
Professional, Scientific, and Technical Services
About the position
The IT Support/Deskside Support Specialist is responsible for providing technical support and assistance to end-users in a corporate environment. This role involves troubleshooting hardware and software issues, ensuring that IT systems are functioning optimally, and delivering excellent customer service to users. The specialist will work closely with the IT team to resolve technical problems and improve user experience.
Responsibilities
- Provide technical support to end-users for hardware and software issues.
- Troubleshoot and resolve IT-related problems in a timely manner.
- Assist with the installation and configuration of computer systems and applications.
- Maintain and update documentation related to IT support processes and procedures.
- Collaborate with the IT team to enhance system performance and user satisfaction.
Requirements
- Proven experience in IT support or a related field.
- Strong knowledge of computer hardware, software, and networking.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical information clearly to non-technical users.
- Customer service-oriented with a focus on user satisfaction.
Nice-to-haves
- Experience with remote support tools and techniques.
- Familiarity with ITIL processes and best practices.
- Certifications such as CompTIA A+, Network+, or similar.
Benefits
- Competitive hourly rate for contract work.
- Opportunity to gain experience in a corporate IT environment.
