IT Support/Desktop Support/PC Technician/Desktop Technician

BCforward - Gilroy, CA

Full-time - Entry Level

Gilroy, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The IT/Desktop Technician position involves providing technical support for Windows 10/11 systems, including software installation, configuration, and hardware troubleshooting. The role emphasizes excellent customer service and familiarity with incident ticketing systems, making it essential for maintaining efficient IT operations.

Responsibilities

• Provide support for Windows 10/11 systems.
• Install, configure, and support software applications.
• Perform hardware break/fix tasks.
• Deliver excellent customer service to end-users.
• Utilize incident ticketing systems for tracking issues.

Requirements

• Experience with Windows 10/11 support.
• Proficient in software installation and configuration.
• Hands-on hardware break/fix experience.
• Strong customer service skills.
• Familiarity with incident ticketing systems.