IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon - Windsor, CT

Full-time - Entry Level

Windsor, CT

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As an IT Support Engineer I at Amazon's Ops Tech Solutions, you will play a crucial role in providing technical support and implementing solutions for computer hardware, operating systems, and enterprise application software. This position requires a self-motivated individual who can troubleshoot and solve problems while ensuring the availability of IT infrastructure across various sites. You will be part of a team that takes ownership of challenges and works collaboratively to enhance operational efficiency.

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in various software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Requirements

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Nice-to-haves

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Benefits

• Competitive compensation packages
• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Casual dress code at each location