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IT Support Engineer

$52,000 - $62,400/Yr

Kings River Packing - Sanger, CA

posted 2 months ago

Full-time - Entry Level
Sanger, CA
Crop Production

About the position

As an IT Support Engineer at Kings River Packing, LP, you will be responsible for ensuring the smooth operation of technology systems by providing essential technical support to end-users. This role involves troubleshooting hardware and software issues, maintaining system security, and delivering exceptional customer service. You will collaborate with team members to address technical challenges and contribute to a productive work environment through effective communication and problem-solving skills.

Responsibilities

  • Leveraging proficiency in Windows and macOS operating systems to troubleshoot and resolve hardware and software issues.
  • Utilizing strong analytical skills to diagnose issues and implement effective solutions efficiently.
  • Communicating clearly and effectively with end-users, handling stressful situations with patience, and documenting issues and resolutions accurately.
  • Using remote desktop tools and ticketing systems to manage support requests and provide timely assistance.
  • Applying basic cybersecurity practices to safeguard against malware and ensure safe browsing.
  • Installing and configuring operating systems, software applications, and peripherals, while performing updates and basic repairs.
  • Working effectively within a team, utilizing collaboration tools such as Microsoft Teams, and supporting colleagues as needed.

Requirements

  • Associate or bachelor's degree in computer science, information technology, or a related field.
  • 1-3 years experience in a technical support or desktop support role.
  • Practical experience with troubleshooting and supporting Windows and macOS operating systems.
  • Knowledge of remote desktop tools and VPNs, and IT security best practices.
  • Strong problem-solving skills, communication, and customer service skills.
  • Ability to work independently and collaboratively.
  • Alignment with the company’s mission and core values.

Benefits

  • $25-$30 an hour
  • Generous paid time off
  • 48 hours sick leave
  • 8 paid holidays
  • 401k with 4% matching after 1 year service
  • Flexible Spending Account (FSA) and dependent care
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