IT Support Engineer

$60,944 - $72,405/Yr

Camping World - Greenville, NC

Full-time - Entry Level

Onsite - Greenville, NC

Motor Vehicle and Parts Dealers

About the position

The IT Support Engineer at Camping World is responsible for providing technical support to the RV Sales & Service business. This role involves troubleshooting and resolving issues related to desktop hardware, operating systems, and applications, while maintaining a high level of customer service and communication with users at all levels of the organization.

Responsibilities

• Install, troubleshoot, and monitor desktop hardware, OS and application software
• Maintain accurate records of requests in our Service Desk application: ServiceDeskPlus
• Manage network users through Active Directory, O365, Azure and Exchange according to corporate policy
• Demonstrate initiative and ownership of assigned issues related to the team and internal clients
• Perform other tasks as assigned

Requirements

• Approximately 3+ years of experience in an advanced Technical Support role assisting end users that are both in person and remote
• Previous Customer Service and/or Retail Technology related experience is strongly desired
• Experience with ITSM ticketing and tools (e.g., Service NOW, Service Desk +, ZenDesk)
• Wide range of experience in resolving issues with Windows PC and Mac operating system and hardware, network connectivity, printers, mobile devices, Email, conference system AV equipment, User Access Administration, New Hire onboarding, etc.
• Ability to work at a high level of independence, utilizing resources with good judgement and a sense of urgency
• Detail oriented with the ability to manage multiple issues/projects
• Strong verbal and written communication skills, with the ability to communicate confidently and effectively to users at all levels of the business (C-Level Executive interaction included)
• Ability to frequently lift, move and maneuver up to 50 lbs

Nice-to-haves

• Certifications such as CompTIA Network+, Server +, A+, Cloud+, Cisco Certified Network Associate (CCNA), Microsoft Windows Server

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities
• Comprehensive benefit package including medical, dental, vision and more for full-time associates
• Access to dental & vision coverage for part-time associates