IT Support Escalations/Project Specialist

$45,000 - $70,000/Yr

Logivision Technologies - Winesburg, OH

Part-time - Entry Level

Winesburg, OH

About the position

The IT Support Escalations/Project Specialist position is a full-time role based in Winesburg, OH, where the successful candidate will play a crucial role in managing escalated support tickets and executing onboarding projects for new clients. This position is designed for individuals who are passionate about growing their careers in the IT field and are willing to engage in hard work to achieve their professional goals. The company emphasizes a healthy work environment that promotes personal growth and a good work/life balance, while ensuring fair compensation for employees. In this role, the specialist will be responsible for attending to escalated support tickets, dedicating approximately 10 to 15 hours per week to this task. Additionally, they will execute various onboarding projects for new clients, which will also require around 10 to 15 hours per week. The specialist will be involved in setting up and migrating computer software, hardware, files, M365 email, and networks, which may include both onsite and remote work, as well as managing small installation projects independently. Collaboration with the sales team to define project scope and facilitate the project throughout its lifecycle, including scheduling and follow-up, is also a key responsibility. Furthermore, the specialist will be expected to fully document all projects and new systems to ensure clarity and continuity. The company values a culture of professionalism, creativity, and ownership, and seeks individuals who align with these values. The ideal candidate will have previous technical experience in troubleshooting software and hardware issues, strong onsite skills for facilitating projects, and excellent communication skills, particularly over the phone. The company is committed to investing in its team members, offering benefits such as paid health insurance, paid vacation and holidays from day one, paid IT certification training, and a supportive work environment free from gossip and drama.

Responsibilities

• Attend to escalated support tickets (approximately 10 to 15 hours/week)
• Execute different onboarding projects for new clients (approximately 10 to 15 hours/week)
• Setup/migrate computer software, hardware, files, M365 email, and networks (includes onsite as well as remote and self-managing small install projects)
• Work with sales to define project scope and facilitate project throughout (schedule, follow-up, etc.)
• Fully document projects and new systems.

Requirements

• At least one entry-level certification (Net+, A+, etc.) or applicable experience
• Previous technical experience with troubleshooting software and hardware issues
• Good onsite skills for facilitating projects with customers during installation/migration
• Good phone etiquette and communication skills
• Valid Driver's License
• Ability to pass background checks
• Physically able to work from HQ

Nice-to-haves

• Experience in system administration
• 2 years of experience in computer-related roles (preferred)

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Paid health insurance (~80% of premiums)
• Paid vacation and holidays (effective on day 1)
• Paid IT certification training
• Free snacks/coffee & catered Friday lunches