Pioneerrx Pharmacy Software - Shreveport, LA
posted 4 months ago
PioneerRx Pharmacy Software is seeking an IT Support - Hardware Specialist to join our team in Shreveport, LA. This position is strictly on-site and involves providing comprehensive hardware support and troubleshooting for our customers after they have installed our software. As a Hardware Support representative, you will be responsible for ensuring that our clients have a seamless experience with our products by addressing any hardware-related issues they may encounter. You will need to be adaptable and willing to learn new concepts as you provide exceptional customer service across a variety of applications and hardware setups. In this role, you will engage directly with customers, helping them resolve technical issues and ensuring their hardware is functioning optimally. Your expertise in IT systems, particularly with Windows operating systems, will be crucial as you assist clients with installations, configurations, and troubleshooting. You will also be expected to manage multiple tasks efficiently, demonstrating excellent time management skills while maintaining a professional demeanor during phone communications. This position is vital to our mission of supporting independent pharmacies and enhancing their operational efficiency through our software solutions.