IT Support - Helena

$49,920 - $58,240/Yr

First Call Computer Solutions - Helena, MT

Full-time - Mid Level

Helena, MT

Professional, Scientific, and Technical Services

About the position

The IT Support position at First Call Computer Solutions involves providing exceptional technical support to businesses in Western Montana. The role focuses on diagnosing and resolving IT issues, ensuring customer satisfaction, and maintaining documentation related to IT services. The ideal candidate is a problem-solver with a strong customer service orientation, dedicated to helping clients overcome technical challenges efficiently.

Responsibilities

• Diagnosing and troubleshooting IT issues for clients
• Documenting IT-related information
• Providing friendly and efficient customer service to end-users
• Maintaining ticket quality assurance
• Collaborating with the IT team to improve overall IT results for clients
• Providing after-hours emergency support via the on-call rotation

Requirements

• Mid-level experience in IT support
• Strong problem-solving skills
• Positive attitude and ability to work under pressure
• Attention to detail
• Excellent customer service skills
• Professional appearance and approach to work
• Technical skills in desktop operating systems
• Experience with workstation peripheral support
• Intermediate to advanced knowledge of server operating systems
• Intermediate to advanced networking skills
• Intermediate to advanced troubleshooting skills

Nice-to-haves

• Certification assistance
• Continuing education benefits
• Cell phone reimbursement
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance and flexibility

Benefits

• Rich and flexible medical/dental with a Health Savings Account option
• Paid vacation, sick, and holiday time
• 401k with 4% match and discretionary profit sharing