IT Support/Helpdesk Specialist

$41,600 - $62,400/Yr

PITS Global Data Recovery Services - New York, NY

Full-time - Entry Level

New York, NY

About the position

The IT Support/Helpdesk Specialist at PITS Global Data Recovery Services is responsible for providing technical support and assistance to clients and internal teams. This role requires strong technical skills, excellent communication abilities, and the physical capability to handle equipment. The specialist will work on troubleshooting hardware and software issues, maintaining network systems, and ensuring compliance with IT standards.

Responsibilities

• Fix computer hardware and software problems for desktops, laptops, printers, and other devices.
• Help install, set up, and maintain computer systems, operating systems, and software.
• Support and maintain the network, including switches, routers, firewalls, and wireless access points.
• Monitor network performance, troubleshoot connection issues, and perform upgrades or repairs as needed.
• Manage user accounts, permissions, and passwords to ensure proper access control.
• Collaborate with IT team members to document technical procedures and best practices.
• Assist in purchasing and verifying IT hardware, software, and services.
• Keep documentation updated for common problems and solutions.
• Adhere to IT policies, procedures, and security standards.
• Travel to meet customers as needed to provide support and solutions.

Requirements

• An associate's degree in computer science, Information Technology, or a related field is preferred.
• At least 2 years of experience in a helpdesk or technical support role is required.
• Good understanding of computer systems, networks, and troubleshooting techniques.
• Familiarity with Windows and/or Mac operating systems and proficiency in Microsoft Office Suite.
• Knowledge of network protocols, IP addressing, LAN/WAN technologies, and wireless networks.
• Strong problem-solving skills and the ability to resolve technical issues.
• Good communication and customer service skills, with fluency in English.
• A valid driver's license and willingness to travel to different locations as needed.

Nice-to-haves

• Experience with network administration or cloud platforms is a plus.
• Familiarity with helpdesk software and remote troubleshooting tools.

Benefits

• Weekly pay
• Contract or W2 agreement