Keystone Technologies Co., Ltd. - Lansdale, PA
posted 3 months ago
The IT Support Manager is a pivotal role within Keystone Technologies, responsible for overseeing a dedicated team of 2-3 help desk engineers. This hybrid position requires a local presence in Lansdale, PA, and focuses on ensuring the timely resolution of IT support tickets while maintaining the efficient operation of all networks, workstations, and software. The IT Support Manager will manage network architecture and collaborate closely with our Managed Service Provider (MSP) to ensure server reliability and robust disaster recovery systems. This role also involves providing technical support for both in-person and remote employees, ensuring that all hardware, software, and network issues are addressed promptly and effectively. In addition to managing the help desk team, the IT Support Manager will develop and implement help desk policies, maintain an inventory of IT assets, and ensure compliance with software licensing agreements. The position requires collaboration with the VP of IT and the Senior Systems and Network Engineer to enhance the IT infrastructure and implement new technologies. Regular training sessions for employees on new software and best practices will also be part of the responsibilities, along with monitoring help desk performance metrics to assess the effectiveness of support services. Staying up to date with industry trends and advancements in technology is crucial for this role, ensuring that Keystone Technologies remains at the forefront of the commercial and industrial lighting industry.