IT Support Services Manager - On site / Kenosha County, WI
Teamwork Corporate•Kenosha, WI
263d
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About The Position
We are seeking an experienced IT Support Services Manager to lead our technical support team and ensure seamless incident resolution, outstanding customer experiences, and continuous process improvements. In this role, you will oversee escalations, manage key performance indicators (KPIs), and drive operational excellence based on ITIL principles. Your team will be responsible for incident management, change requests, and escalations related to our clients' IT infrastructure and hosted solutions.
