IT Support Services Technician
Percepta•Melbourne, FL
464d•$53,248 - $53,248
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About The Position
The IT Support Services Technician at Percepta is responsible for providing exceptional customer service by troubleshooting and resolving technical issues for end users. This role involves logging and tracking service desk requests, providing tier 1 and 2 support, and ensuring high levels of customer satisfaction. The technician will follow documented procedures for escalating issues and will be involved in various IT projects as needed.
