IT Support Specialist 1, 2 or 3

$50,003 - $90,022/Yr

State of Louisiana - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

Executive, Legislative, and Other General Government Support

About the position

The IT Support Specialist position is a critical role within the Louisiana Military Department, specifically located at the CFMO-Jackson Barracks in New Orleans, LA. This position is responsible for the installation, programming, maintenance, and repair of Electronic Security Systems (ESS) and Intrusion Detection Systems (IDS) in accordance with AR190-11 standards. The specialist will work with various systems including Lenel access, Aiphone access, Bosch B9512G IDS, and CCTV. The role requires responding to trouble calls within 24 hours of notification and maintaining accurate alarm monitoring station contact data for each ESS site, which includes physical addresses, responding law enforcement, and system users. The specialist will also be responsible for reviewing and authorizing invoices for monitoring and data transmission services, ensuring that all systems are certified and compliant with regulations. In addition to technical responsibilities, the IT Support Specialist will conduct semi-annual preventive maintenance checks (PMCS) for ESS/IDS systems at each site, maintain an inventory of repair parts and tools, and manage a GSA vehicle. The role also involves supporting vendor installations of ESS/IDS, CCTV, and access control equipment, as well as inspecting and approving installations performed by contractors. The specialist will be required to schedule and conduct travel for work-related purposes, maintain a valid state driver's license, and monitor maintenance issues during off-duty hours. The position demands effective communication skills to interact with agency personnel, peers, superiors, and the public, and requires adherence to a code of ethics and a commitment to fostering a harassment-free environment.

Responsibilities

• Install, program, maintain and repair Electronic Security Systems (ESS) / Intrusion Detection Systems (IDS) according to AR190-11 standards.
• Respond to trouble calls within 24 hours of notification.
• Maintain alarm monitoring station contact data for each ESS site, including physical addresses and responding law enforcement.
• Review and authorize invoices for monitoring and data transmission services payments.
• Maintain ESS/IDS certification and ensure compliance with regulations.
• Provide vault construction statement checklist to units and review DA form 4604 on each site visit.
• Schedule and conduct semi-annual PMCS for ESS/IDS systems at each site.
• Maintain an inventory of repair parts and tools for installation, maintenance, and repair of ESS/IDS systems.
• Manage a GSA vehicle and ensure its maintenance.
• Support vendor installations of ESS/IDS, CCTV, and access control equipment.
• Inspect and approve installations performed by contractors.
• Install, program, maintain, and repair ESS/IDS systems for portable vaults.
• Schedule in/out of state overnight travel and submit travel requests and claims.
• Monitor cell phone during off-duty hours to determine response level to maintenance issues.
• Complete and submit timesheets as required.
• Perform other duties as assigned.

Requirements

• Use common hand tools, electronic measuring devices, signal generators, and portable CCTV monitoring devices.
• Receive and maintain certification from the PEC course in Little Rock, AR for current ESS/IDS (Bosch).
• Operate office equipment including copier, computer, camera, and facsimile machine.
• Maintain knowledge of electronic databases and how to input and retrieve data through prepared reports.
• Proficient with Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint) and other Windows programs.
• Perform word processing, filing, answer telephone and emails, and maintain records.
• Create and maintain an IT-based ESS network enclave.
• Must have a valid Driver's License, Social Security Card, and Birth Certificate.
• Must qualify to obtain a Department of Defense Common Access Card (CAC).
• Must meet physical requirements to perform functions of the position.

Nice-to-haves

• Experience with CCTV systems and access control equipment installation and maintenance.
• Knowledge of state policies and requirements for travel and expense reporting.
• Ability to work during emergency or disaster situations.

Benefits

• Retirement: Louisiana State Retirement System (LASERS), Deferred Compensation
• Insurance: Medical, Life, Dental & Vision
• Paid Holidays: 10 days per year, additional holidays may be proclaimed.
• Paid Leave: Annual and Sick, rate increases with tenure.