IT Support Specialist (49950)

$37,000 - $56,000/Yr

Sanitas - Tallahassee, FL

Full-time

Tallahassee, FL

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Sanitas plays a crucial role in ensuring the smooth operation of computer systems and technology for end-users. This position is primarily focused on identifying, troubleshooting, and resolving issues encountered by users of servers, desktop systems, networks, and other computer technologies. The specialist will provide technical support to end-users regarding computer hardware and software, ensuring that all systems are functioning optimally. Responsibilities include installing, setting up, and testing computers and other hardware and software, as well as training users in various software applications and network-related procedures. In this role, the IT Support Specialist will follow departmental objectives, standards, and procedures, and will be responsible for attending meetings and training sessions as required. The specialist will receive and attend to incidents and requests, identifying and resolving hardware, software, and network-related problems encountered by end-users. Proactive measures will be taken to prevent issues, and the specialist will provide both onsite and remote support. Utilizing a service manager to log requests, the specialist will monitor progress, track problem resolution, identify patterns of failure, research bug fixes, and implement solutions, while communicating with management regarding unresolved problems. The position requires a detail-oriented and well-organized individual with strong analytical skills and the ability to maintain confidentiality. The IT Support Specialist will also perform other assigned duties as required and may be required to work on-call shifts. This role does not have supervisory responsibilities, making it an excellent opportunity for those looking to develop their technical support skills in a collaborative environment.

Responsibilities

• Identify, troubleshoot and resolve problems encountered by users of servers, desktop systems, network, Internet and other computer technology.
• Provide technical support to end-users regarding computer hardware and software.
• Install, set-up and test computers and other hardware and software.
• Train users in various software applications and network-related procedures.
• Follow department objectives, standards and procedures.
• Attend meetings and trainings as required.
• Receive and attend incidents and requests.
• Act proactively to prevent issues.
• Provide onsite and remote support.
• Log requests using service manager; monitor progress and track problem resolution.

Requirements

• Associate's degree with at least two years of coursework in computer sciences.
• Current experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment.
• One year of experience and an MCP (Microsoft Certified Professional) certificate OR Comp TIA Certifications.
• Knowledge of networking and AD environment.
• Exceptional written, verbal and presentation communication skills.
• Strategic and operational leadership skills.
• Ability to maintain confidentiality.
• Detail-oriented, well-organized critical thinker with strong analytical skills.
• Strong consultative relationship and interpersonal skills.

Nice-to-haves

• Bachelor's Degree in Information Technology.
• An MCP (Microsoft Certified Professional) certificate OR Comp TIA Certifications.