IT SUPPORT SPECIALIST - 67032460

About the position

This is a technical position that works within the Agency for Persons with Disabilities Information Technology Office. This position provides desktop computing services and file/print server support for APD Developmental Disabilities Centers and Area Offices. The position is not a Telework position and is required to report to the APD office in the area it serves.

Responsibilities

• Provides technical support for information technology hardware, software, and network equipment to enable APD employees to utilize the APD Internet, Intranet and business information systems.
• Installing, diagnosing, repairing, maintaining, and upgrading all computer hardware, software and networking equipment to ensure optimal workstation performance.
• Troubleshooting reported problems (in person, by telephone, e-mail, or remote desktop administration) in a timely and accurate fashion and provide end-user assistance.
• Active Directory and Windows computer system administration.
• Performs backup/restores of files and data as required.
• Implement projects and deploy equipment.
• Recommend equipment and obtain quotes for APD IT purchases ensuring adherence to APD IT Standards.
• Works with APD General Services to implement asset management procedures for IT equipment.
• Works with APD Information Security Manager to implement and carry out information security processes and procedures.
• Work with APD Information Technology Office to provide telecommunications support to the APD DDCs and Area Offices.

Requirements

• Must be able to travel statewide if required to administer remote users and/or APO offices.
• Must have experience working in a team-oriented, collaborative environment.
• High School Diploma or equivalent with two (2) years of experience in Information Technology preferred. Relevant education may substitute for experience.

Nice-to-haves

• IT Certification (A+, Network+, CCNA, etc.)

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• Paid Maternity and Parental Leave.