IT Support Specialist (Active TS/SCI /wPoly)

$72,259 - $97,760/Yr

General Dynamics - Annapolis Junction, MD

Full-time - Entry Level

Annapolis Junction, MD

10,001+ employees

Transportation Equipment Manufacturing

About the position

As an Information Technology Support Specialist at GDIT, you will play a crucial role in ensuring the safety and security of our nation by providing technical support and troubleshooting services for computer systems, software, and hardware. This position involves responding to queries, diagnosing issues, and implementing solutions to enhance the operational efficiency of various agencies.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Coaches and provides guidance to less-experienced professionals.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Identifies, investigates, resolves, and follows up on problems brought to the helpdesk by users of cloud infrastructure.

Requirements

• 3+ years of related experience in IT support.
• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.
• IAT Level 1 certificate is required within 6 months of start date.
• Maintains current knowledge of relevant technology as assigned.
• Must possess a TS/SCI security clearance with polygraph.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Access to cutting-edge technology for learning.