IT Support Specialist - Bay Area

$72,800 - $93,600/Yr

Nbc Sports - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The IT Support Specialist position at NBC Sports Bay Area is a project-based role focused on providing onsite technical support for desktop users and assisting the Engineering team with production systems. The role requires a tech-savvy individual who can handle various IT-related tasks, including troubleshooting, configuring hardware and software, and ensuring smooth operations for users across different levels of technology expertise.

Responsibilities

• Perform break-fix/end-user desktop support to users and provide support to the Engineering team for software updates, hardware, and various infrastructure related issues.
• Provide technical assistance and guidance to users and work with internal experts and vendors to provide solutions to users' technical needs.
• Configure, install, monitor, and maintain client desktop software and hardware; support mobile workforce.
• Create, monitor and close tickets in ServiceNow to track user support requests.
• Onboard new users, configure and deploy laptops and desktops.
• Work flexible hours, including nights, weekends, and holidays as needed.
• Perform other duties as assigned.

Requirements

• Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.
• Ability to rapidly learn software systems and demonstrate competence with new technologies and software applications.
• Engaging personality with patience to work with users for all levels of technology, from interns to C-Suite level.
• Attention to detail, strong written communication skills.
• Technical background in a help desk environment that required customer service skills.
• Education or degree in Information Technology (IT), Computer Science, Networking, System Administration, Cyber Security, Software Development, or other relevant technical areas.
• Technical Certifications - CompTia, A+, Network+.
• Experience with Windows 10/11, Apple OSX platforms, and MS Office Suite - O365 (Word, Excel, PowerPoint, Outlook, OneDrive) for both MAC and PC.
• Knowledge of Active Directory concepts and management.
• Service Now or Ticketing Software experience.
• Basic Networking experience (TCP/IP, LAN/WAN, Network Topology, as it relates to desktop support).
• Familiarity with Servers and Storage Systems, as it pertains to desktop support.
• Apple iOS Mobile Devices Operating system support.

Nice-to-haves

• Bachelor's degree in computer science, IT, or related field preferred
• Advanced problem-solving and analytical skills a plus

Benefits

• Hourly rate of $35/hr to $45/hr depending on experience
• Equal employment opportunities without regard to various protected statuses
• Reasonable accommodations for individuals with disabilities or disabled veterans