Bellwether Technology Corporation - Coral Gables, FL
posted 2 months ago
Full-time - Entry Level
Coral Gables, FL
Professional, Scientific, and Technical Services
About the position
The IT Support Specialist at Bellwether Technology is responsible for providing technical support and assistance to clients, managing deployments of enterprise-level workstations and tablets, and ensuring effective communication with users. This role combines onsite support with field deployments, requiring a proactive and friendly approach to problem-solving in a fast-paced environment.
Responsibilities
- Manage deployment for enterprise-level workstations and tablets.
- Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications.
- Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
- Work with users to clarify information and set proper expectations.
- Report any quality-related or client-related issues to management.
- Active Directory user management.
- Foster a team approach to meeting the objectives of our clients.
- Other responsibilities as assigned.
Requirements
- Working knowledge of current Microsoft desktop operating systems.
- Working knowledge of current versions of Microsoft Office.
- Maintenance of one of the following certifications: Comp TIA A+, Network+, Security+.
- One year of IT support experience, whether paid or unpaid.
- Great written and verbal communication skills.
- Must be personable and good on the telephone.
- Ability to drive and handle moving PCs and other IT-related equipment.
- Ability to develop and manage client relationships.
- Ability to multi-task in a fast-paced environment.
- Strong time management and organizational skills.
- Some college coursework is required, a degree is preferred.
- Must be a team player.
Nice-to-haves
- Experience with current versions of Windows Server.
- Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols.
Benefits
- Dental insurance
- Mileage reimbursement
- Paid holidays
- Vision insurance
- Health insurance
- 401k
- Paid vacation
- Certification reimbursement
- Company-sponsored employee events
- Service-based bonuses
