IT Support Specialist Distribution Center

Full-time

Jupiter, FL

10,001+ employees

Health and Personal Care Retailers

About the position

The position is responsible for the installation, upgrades, troubleshooting, and repair of hardware and software related to desktop PCs, printers, and networking systems. The role requires strong interpersonal and analytical skills to provide technical support and maintain various systems, ensuring efficient operation within the organization. The technician will interact with a diverse group of individuals, including team members and management, to address technical issues and support end-user needs.

Responsibilities

• Installs, upgrades, troubleshoots and repairs hardware and software on or related to desktop PCs, printers, and PC hardware systems.
• Runs and monitors batch jobs such as integrated store order processing and prints picking documentation (labels).
• Troubleshoots as first level support any problems experienced by production equipment.
• Provides technical support for standard and proprietary desktop software.
• Relates to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and professionalism.
• Provides information for standard desktop relocations and setup by investigating and asking appropriate questions to support end-user needs.
• Lifts and transports PCs, monitors, terminals, and printers for deployment.
• Performs repairs or coordinates with vendors on more complex repairs.
• Maintains and troubleshoots networking problems and systems, including PC networking, switches, cabling, and RF wireless systems.
• Maintains and troubleshoots proprietary material handling software and systems from vendors such as Dematic and Schaefer.
• Answers questions regarding PC/printer software/hardware issues and makes IT recommendations.

Requirements

• High School Diploma/GED and previous experience in a technical support function.
• Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
• Knowledge of personal computer hardware and operating systems.
• Knowledge of various software, such as Microsoft Windows operating system, MS Office Suite - Word, Excel, PowerPoint, Internet Explorer.
• Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems, and working in a team environment.