IT Support Specialist - Florida Hybrid

Children's Home Society Of Florida - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

Justice, Public Order, and Safety Activities

About the position

Children's Home Society of Florida (CHS) is seeking an IT Support Specialist to join our team in Jacksonville, FL. This position is crucial in providing second-level technical support to the agency's end users, ensuring that all computer and equipment issues are addressed efficiently. The IT Support Specialist will be responsible for troubleshooting hardware and software problems, maintaining an inventory of IT resources, and assisting in the planning and execution of IT projects within the organization. This role is not just about technical support; it is about contributing to a high-performance culture that aligns with CHS's mission to empower children and families through innovative technology solutions. In this role, you will proactively monitor and provide direct support to all end users, documenting and following up on hardware and software issues. You will assist in testing new technologies and ensure compliance with software licensing. Additionally, you will support the day-to-day IT operations in assigned divisions, working closely with divisional management teams to ensure that IT resources are effectively utilized. This includes assisting in the selection and negotiation of contracts for IT resources, providing project management for divisional technology projects, and ensuring compliance with CHS IT standards and security policies. The IT Support Specialist will also play a key role in fostering a positive work environment by participating in departmental meetings and training sessions. You will be expected to stay current on job-related issues and trends, assist in training other team members, and demonstrate the values of CHS in all job duties. This position offers a unique opportunity to make a significant impact in the community while being part of a mission-driven organization that has been serving Florida's children and families since 1902.

Responsibilities

• Proactively monitor and provide direct end user hardware and software support to all end users.
• Document and follow up with hardware and software issues.
• Troubleshoot technology problems according to escalation protocol.
• Maintain hardware and software inventory.
• Configure and distribute hardware.
• Assist in testing new hardware and software prior to implementation.
• Stay abreast of new technologies.
• Document software license compliance.
• Install/upgrade operating system and standard workstation software.
• Provide technology training and user assistance.
• Actively support the day-to-day IT Operations in assigned Divisions.
• Work with the ED and management team to support the day-to-day IT operations in assigned divisions.
• Assist in the selection, contract negotiation, installation, and support of the division's IT resources including hardware, software and communications.
• Provide project management for assigned divisional technology projects.
• Monitor compliance with CHS IT standards and policies.
• Oversee division's compliance with security policies for data and software.
• Assist in developing Quality Management measures for information technology.
• Provide new staff orientation on IT procedures.
• Provide telecommunications support.
• Assist in the development of IT documentation.
• Provide training and consultation for the Title IVE population staff as defined, monitored and evaluated by the CHS Learning Institute.
• Contribute to a positive, engaging work environment.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Assist with training other team members and providing back up when necessary.

Requirements

• High school diploma or GED equivalent, required.
• Three years of experience providing end user technical support, required.
• One year experience supporting LAN / WAN technologies, Microsoft Windows, and Microsoft Office, required.
• Advanced technical certification in Microsoft or networking products, preferred.
• Bachelor's degree in an IT related field, preferred.

Nice-to-haves

• Advanced technical certification in Microsoft or networking products, preferred.
• Bachelor's degree in an IT related field, preferred.

Benefits

• Paid time off
• Generous paid time off and holidays
• Growth and professional development opportunities