IT Support Specialist/Front Office Supervisor - Innovative Health Center

$60,000 - $70,000/Yr

Emergency Responders Health Center - Boise, ID

Full-time - Mid Level

Onsite - Boise, ID

Ambulatory Health Care Services

About the position

The IT Support Specialist/Front Office Supervisor at Emergency Responders Health Center is a full-time role focused on providing IT support and administrative assistance within an outpatient healthcare organization. This position is crucial for ensuring the smooth operation of IT systems and supporting a diverse team of healthcare professionals dedicated to serving first responders and their families.

Responsibilities

• Become a subject matter expert in eClinicalWorks (EMR) Software.
• Own and ensure completion of all eCW support tickets.
• Provide first-line IT support to ERHC employees, troubleshooting hardware, software, and network-related issues.
• Install, configure, and upgrade technology software as needed.
• Maintain records of hardware and software inventory, licensing, and warranties.
• Work with external IT vendors to ensure timely completion of ordering, repairs, and support service tickets.
• Ensure IT activities follow HIPAA compliance.
• Complete general clinical administration tasks as assigned by the Clinic Director.
• Assist the Clinic Director in managing day-to-day operations.
• Motivate others to complete tasks/projects.
• Help with low-level HR items.
• Assist in managing the clinic's physical plant.
• Contribute to the development and maintenance of the er-hc.org website.

Requirements

• Associate or bachelor's degree from an accredited College or University in a technology-related field OR 2 years' experience working for a healthcare company in a technical/leadership role.
• Solid knowledge of IT systems hardware, software, and MS Operating Systems.
• Ability to interact with staff and patients on a technical level.
• Strong organizational, writing, speaking, planning, and critical thinking skills.

Nice-to-haves

• Experience with eClinicalWorks software.
• Experience in a healthcare IT environment.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program