IT Support Specialist (FT)

Unclassified - League City, TX

Full-time - Entry Level

League City, TX

About the position

The IT Support Specialist is an entry-level position responsible for providing technical support to the staff, students, and volunteers of the Bay Area Church and Christian School. This role is crucial in troubleshooting and resolving hardware, software, and network connectivity issues, ensuring that all technology-related needs are met efficiently. The IT Support Specialist will work closely with the IT Director and IT Systems Analyst, reporting primarily to the IT Director. The position is full-time, requiring 40 hours of work per week from Sunday to Thursday, and involves interfacing with various stakeholders including church, school, and preschool staff members, volunteers, contractors, and vendors. In this role, the IT Support Specialist will be tasked with installing, deploying, and configuring end-user devices such as desktops, laptops, mobile devices, printers, and Chromebooks. They will also perform computer hardware repairs and upgrades for equipment not covered by third-party vendor maintenance agreements. Additionally, the specialist will deploy and maintain audio/visual equipment used for live events, install network cabling throughout the campus, and provide technical support for Sunday morning worship services. The position requires a strong commitment to the mission of the Bay Area Church, which is to saturate the 4B Area with the gospel by restoring people, families, and churches. The ideal candidate will possess a strong Christian testimony and a lifestyle that reflects an ongoing personal relationship with God. They will be expected to demonstrate reliability, self-motivation, and strong time management skills while maintaining discretion and confidentiality in all interactions. The role also requires the ability to work independently with limited supervision and to establish effective working relationships with guests, members, vendors, and fellow employees. Overall, the IT Support Specialist plays a vital role in supporting the technological needs of the church and school community, contributing to the overall mission and vision of the organization.

Responsibilities

• Provides one-on-one end-user problem resolution through the technology request portal.
• Installs, deploys, inventories, and configures end-user devices such as desktops, laptops, mobile devices, printers, Chromebooks, software, and hardware peripherals.
• Performs computer hardware repairs and upgrades for equipment not covered by a third-party vendor maintenance agreement.
• Deploys and maintains audio/visual equipment such as microphones, speakers, televisions, projectors, sound mixing equipment, etc. used to enhance live events.
• Installs network cabling throughout campus.
• Provides technical support for Sunday morning worship services.
• Other duties as assigned by the IT Director.

Requirements

• High school diploma or equivalent required; college coursework in IT field of study preferred.
• Directly relevant work experience providing desktop support preferred.
• Knowledge and familiarity with Windows, Mac, and Chrome operating systems preferred.
• Knowledge and familiarity with Google Workspace administration preferred.
• General working knowledge of IT infrastructure, network design and administration, and database management preferred.
• Must possess strong interpersonal skills in order to effectively relate to and communicate with users.
• Must possess strong written and verbal communication skills, as well as multi-generational interpersonal skills.
• Must be able to demonstrate reliability, self-motivation, and strong time management skills.
• Must possess the ability to maintain discretion, sensitivity, and confidentiality.
• Team player with the ability to establish and maintain effective working relationships with guests, members, vendors, and fellow employees.
• A growing faith and relationship with Jesus is evidenced in their life and relationships.

Nice-to-haves

• Experience with audio/visual equipment setup and maintenance.
• Familiarity with IT security practices and protocols.