IT Support Specialist I (08818)

$49,213 - $49,213/Yr

State of Montana - Helena, MT

Full-time - Entry Level

Helena, MT

Administration of Economic Programs

About the position

The IT Support Specialist I position is responsible for providing training and support to personal computer users within the Judicial Branch of the State of Montana. This role involves assisting users with their technical needs, developing training programs, and creating user manuals, all while working under the supervision of the Information Technology Supervisor.

Responsibilities

• Responds to phone calls for help; determines user needs and problems and meets with users to discuss those needs.
• Trains users in the use of personal computer equipment.
• Develops and provides technical briefings for staff on new services, enhancements, and system components.
• Provides technical support and training to users of installed software; assists in identifying training needs for court staff.
• Schedules and coordinates training sessions with users.
• Produces instruction manuals and periodic updates.
• Keeps abreast of new personal computer software applications and training in their use.
• Serves as liaison for office automation systems and equipment problems.
• Keeps a log of employees seeking training; sends notices for classes; prepares a report of class attendees; monitors, evaluates, and reports on the success of training efforts.
• Keeps a log of equipment in use; updates as necessary; verifies equipment slated for disposal.
• May be responsible for purchasing equipment and software for automation projects; performs inventory control for all court automation equipment state-wide.
• May provide technical support for district court and limited jurisdiction court software.
• May provide technical support on personal computers and networks in district courts and limited jurisdiction courts.

Requirements

• Graduation from high school supplemented by courses in computer science.
• Some experience in training on personal computer support.
• Montana driver's license; proof of insurance if using a personal vehicle on State business.

Nice-to-haves

• Knowledge of various types of personal computers and standard software applications.
• Knowledge of computer and printer capabilities.
• Knowledge of computer application software.
• Ability to distinguish between equipment problems and employee training needs.
• Ability to communicate both orally and in writing.
• Skill in the operation of personal computers and related equipment.

Benefits

• Work/life balance
• Family friendly policies
• Dedicated and caring colleagues
• Health coverage
• Retirement plans
• Paid vacation, sick leave, and Holidays (combination of up to 38 per year)
• Opportunities and room for professional growth
• Public Service Loan Forgiveness - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF