IT Support Specialist I - 2nd Shift
Burlington - Redlands, CA
posted 3 months ago
About the position
As an IT Support Specialist I at Burlington, you will provide support predominantly through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The position requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers. You will be involved with carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position. As an entry-level specialist, you will be responsible for completing essential functions to help the Technical Services team succeed including, but not limited to: effectively and efficiently addressing tasks promptly, providing excellent customer service by ensuring timely responses, clear communication, and consistent follow-up. You will be required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests. Collaboration with the team on various projects, including large-scale software or hardware deployments and migrations, will also be part of your responsibilities. Consistent reporting on different aspects of the job to both the supervisor and manager is expected. Local travel to various locations will be required.
Responsibilities
- Provide in-person and remote technical support to users.
- Maintain a detailed incident diary documenting steps taken to resolve issues.
- Collaborate with the team on software or hardware deployments and migrations.
- Report on different aspects of the job to the supervisor and manager.
- Ensure timely responses and clear communication with customers.
Requirements
- Associate's degree or equivalent work experience required.
- A+ Certification or equivalent certification relevant to PC support.
- 1 to 3 years of relevant work experience in the field or a related area.
- Strong knowledge of Windows and macOS operating systems.
- Excellent customer service and communication skills.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools.
- Experience with cloud platforms (e.g., Azure) and mobile device management is a plus.
- Effective problem-solving skills and attention to detail.
Nice-to-haves
- Experience with cloud platforms (e.g., Azure) and mobile device management.
Benefits
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Flexible schedule
