HealthDrive - Framingham, MA
posted 3 months ago
About the position
Join our dynamic and friendly IT Team in a position responsible for providing first line support on the IT Help Desk and participating in training new health care providers and staff in the use of HealthDrive software systems and other application software. This role is essential in ensuring that our healthcare professionals can effectively utilize the technology that supports their work. The IT Support Specialist I will be responsible for triaging, resolving, and when needed, escalating issues to a senior IT team member. This position is located in our Framingham, MA office, conveniently situated right off Route 9 and the Mass Pike, making it easily accessible for our team members. HealthDrive connects patients in skilled nursing facilities with vital care, and the IT Support Specialist plays a crucial role in this mission. The position involves not only technical support but also contributing to the training of staff on HealthDrive software systems, ensuring that they are well-equipped to provide the best care possible. The work environment is supportive and collaborative, with a focus on delivering high-quality service to our internal and external customers. Our sunny corporate office is modern and spacious, featuring a workout center and a casual dress code, along with a lunch program and bagel Fridays to foster a positive workplace culture. As part of the IT team, you will be involved in various responsibilities, including responding to daily help desk tickets, performing SQL queries, and resolving issues related to hardware and software. You will also be responsible for account creation and configuration for new hires, imaging of computers, and conducting software QA testing and documentation. Training and instructing best practices for HealthDrive employees and remote staff will also be a key part of your role, as well as providing IT support to projects and departments outside of the IT department as needed.
Responsibilities
- Triage, resolve and/or escalate technical issues raised by end users
- Respond to daily help desk tickets
- Perform SQL queries and resolve issues
- Account creation and configuration of hardware/software needs for new hires
- Imaging of computers
- Software QA testing and documentation
- Train and instruct best practices for HealthDrive employees and remote staff
- Provide IT support to projects and departments outside the department as needed
Requirements
- Bachelor's degree required
- Degree in Health Information Management (HIM) preferred
- Analytical Problem-Solving Skills
- Excellent written and oral communication skills
- Excellent organizational skills with the ability to handle and prioritize multiple projects
- Healthcare application and healthcare industry knowledge helpful
- Electronic Health Records (EHR) and/or medical billing system experience desired
- Ability to take direction from all levels
- Exhibit a high level of individual initiative as well as work well within a collaborative team environment
- Advanced configuration knowledge of current Windows operating systems
- Basic to intermediate database reporting skills (ability to read and write basic T-SQL scripts)
- Advanced MS Office skills
- Understanding of Active Directory and Windows networking management
- Registered Health Information Technician (RHIT®) certification a plus
Nice-to-haves
- Healthcare application and healthcare industry knowledge helpful
- Electronic Health Records (EHR) and/or medical billing system experience desired
- Registered Health Information Technician (RHIT®) certification a plus
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
