HealthDrive - Framingham, MA
posted 5 months ago
About the position
Join our dynamic and friendly IT Team in a position responsible for providing first line support on the IT Help Desk and participating in training new health care providers and staff in the use of HealthDrive software systems and other application software. This role is essential in ensuring that our healthcare professionals can effectively utilize the technology that supports their work in delivering vital care to patients in skilled nursing facilities. The IT Support Specialist I will be the first point of contact for technical issues, providing triage, resolution, and escalation of issues as necessary to senior IT team members. This position is based in our Framingham, MA office, conveniently located right off Route 9 and the Mass Pike, making it easily accessible for our team members. HealthDrive connects patients in skilled nursing facilities with vital care, and this position plays a crucial role in that mission. The IT Support Specialist will be responsible for responding to daily help desk tickets, performing SQL queries to resolve issues, and managing account creation and configuration of hardware and software needs for new hires. Additionally, the role includes imaging of computers, software QA testing, and documentation. Training and instructing best practices for HealthDrive employees and remote staff will also be a key responsibility, ensuring that all users are equipped to use the systems effectively. Our corporate office is a sunny, spacious, and modern environment that fosters collaboration and teamwork. We offer a casual dress code, a lunch program, and bagel Fridays to create a friendly and enjoyable workplace. HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, and each specialty directly impacts the quality of daily life for the deserving residents we serve. We are committed to connecting patients in need of vital healthcare to doctors who are dedicated to dignity and excellence.
Responsibilities
- Triage, resolve and/or escalate technical issues raised by end users
- Respond to daily help desk tickets
- Perform SQL queries and resolve issues
- Account creation and configuration of hardware/software needs for new hires
- Imaging of computers
- Software QA testing and documentation
- Train and instruct best practices for HealthDrive employees and remote staff
- Provide IT support to projects and departments outside the department as needed
Requirements
- Bachelor's degree required
- Degree in Health Information Management (HIM) preferred
- Analytical Problem-Solving Skills
- Excellent written and oral communication skills
- Excellent organizational skills with the ability to handle and prioritize multiple projects
- Healthcare application and healthcare industry knowledge helpful
- Electronic Health Records (EHR) and/or medical billing system experience desired
- Ability to take direction from all levels
- Exhibit a high level of individual initiative as well as work well within a collaborative team environment
- Advanced configuration knowledge of current Windows operating systems
- Basic to intermediate database reporting skills (ability to read and write basic T-SQL scripts)
- Advanced MS Office skills
- Understanding of Active Directory and Windows networking management
- Registered Health Information Technician (RHIT®) certification a plus
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
