Drivetime - Tempe, AZ
posted 3 months ago
About the position
DriveTime Family of Brands is the largest privately owned used car sales finance and servicing company in the nation, headquartered in Tempe, Arizona, and Dallas, Texas. As an IT Support Specialist I, you will play a crucial role in supporting the day-to-day IT operations across various DriveTime locations and remote sites. Your primary responsibility will be to troubleshoot and diagnose PC and network-related issues, ensuring that our employees have the technical support they need to perform their jobs effectively. This position requires a strong ability to multitask, as you will be answering calls and working on support tickets simultaneously. You will be providing remote technical support via phone, email, and remote connection to employees based out of call centers, reconditioning centers, dealerships, and other remote sites. In this role, you will evaluate and prioritize support tickets assigned to you, ensuring that all parties involved are kept informed throughout the process. You will troubleshoot hardware, software, and network-related issues, and collaborate with other team members on various IT projects. This position requires a high school diploma or equivalent, along with 1-3 years of experience in technical support, either on-site or remotely. You should be a self-starter who can work with minimal supervision and possess strong customer service skills. Experience in a Citrix environment and with Thin Clients is also essential for this role.
Responsibilities
- Provide remote technical support via phone, email, and remote connect to employees based out of call centers, reconditioning centers, dealerships, and other remote sites.
- Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed.
- Troubleshoot hardware, software, and network related issues.
- Work alongside other team members on various IT projects.
Requirements
- High School Diploma or equivalent
- 1-3 years experience supporting on-site & remotely
- Technical Support and/or Help Desk experience
- Call Center experience (assisting users over the phone)
- Experience supporting a Citrix environment and Thin Clients
- Exhibits strong customer service skills
Nice-to-haves
- A+ certification
- MS Teams Conference Room Audio/Video troubleshooting
- Network Printer Troubleshooting
- Laptop/Desktop Imaging & deployment
- Duo (any two factor authentication tool experience)
- Cisco AnyConnect (any VPN service experience)
- Genesys (any phone system support experience)
- Remote software (remote Login troubleshooting)
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
