IT Support Specialist I

Blue Cross Blue Shield - Meridian, ID

Full-time - Entry Level

Meridian, ID

Insurance Carriers and Related Activities

About the position

The IT Support Specialist I role at Blue Cross of Idaho serves as a central point of contact for resolving technical issues related to personal computers, network systems, software applications, and telecommunications. The position focuses on providing quality customer service and technical support to both internal and external customers, ensuring minimal downtime and efficient problem resolution.

Responsibilities

• Resolve problems for internal/external customers related to personal computers, network operating systems, server access, software applications, and telecommunications.
• Track, research, diagnose, and fix problems in a timely manner to minimize customer downtime.
• Provide quality customer service and technical support for all customers.
• Assemble statistical and management reports for activity reporting and trend analysis.
• Maintain documentation pertaining to warranties and instructional guides for computer hardware.
• Create and maintain training materials pertaining to computer troubleshooting and usage.
• Coordinate escalation of problem resolution with customers and responsible parties.
• Maintain knowledge base for resolutions to common problems and support documentation for IT systems.
• Act as a resource for other departmental desktop support specialists.
• Manage and maintain issue/problem tracking application and work center documentation.

Requirements

• 1+ years of relevant experience in IT support or related fields.
• Experience with problem/issue tracking applications, microcomputers, WAN and LAN equipment.
• Knowledge of Microsoft Office applications, Microsoft Active Directory, Microsoft Exchange, local and wide area networking, and both Microsoft & Mac operating systems.
• Strong hardware and software troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Effective written and verbal communication skills.
• Ability to lift/move a variety of microcomputer components and install/configure hardware and software.

Nice-to-haves

• Experience in a helpdesk/call center environment.
• Experience with root cause analysis and problem resolution methodologies.
• Experience managing small to medium projects.
• Experience in scripting, coding, or other development familiarity.
• Degree in Computer Information Systems or related IT field, or industry-related certifications such as CompTIA A+ or Network+.

Benefits

• Health and wellness benefits to support a balanced life.
• Career development resources and training opportunities.
• Community involvement and volunteering opportunities.