Leggett & Platt, Incorporated - Carthage, MO
posted 1 day ago
About the position
We, at Leggett & Platt Inc., are searching for an IT Support Specialist within our Corporate IT team to help support our business. As a global-diversified manufacturing company, it's sometimes hard to explain all the different things we do. We like to say, "we're the biggest company no one has ever heard of." We are confident you interact with one of our products in your daily life without knowing it. Whether it's the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives. As an IT Support Specialist you will have the opportunity to partner with our Corporate and Business Unit IT teams. Your contributions will have a direct impact on the business by providing reliable break-fix support on IT hardware and software. This is an on-site position at our corporate office in Carthage, MO and will provide occasional support for the surrounding areas.
Responsibilities
- Serve as a local point of contact for end users seeking technical assistance
- Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
- Provide step-by-step training for end users and document internal procedures
- Direct significant, unresolved, or recurring issues to the next level of support personnel
- Provide accurate information and technical assistance support on IT products, services, software, and hardware
- Log all service interactions and their resolutions
- Pass on any feedback or suggestions by end users to the appropriate internal team
- Stay current with system information, changes, and updates
- Assist the IT team in other duties as deemed necessary
- Complete preventative maintenance on various IT related hardware and systems
- Travel between area facilities to support locations within the region with 15% travel expected
Requirements
- Bachelor's degree relevant to the position or equivalent experience
- 2-5+ years' experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
- Working knowledge of current office and manufacturing software, networking, servers, Active Directory and other Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
- Ability to diagnose and resolve technical issues without direct supervision
- Experience with ServiceNow a plus
- Proficiency in English
- Customer-oriented and ability to stay calm under pressure
- Strong communication and organizational skills
- Must have the ability to adapt quickly
- Keen attention to detail, memory of patterns, and interest in problem solving
- Ability to lift up to 45 lbs.
Nice-to-haves
- Experience with ServiceNow
Benefits
- Inclusive work culture
- Opportunities for learning and development
- Commitment to safety and care of employees
