IT Support Specialist I

$48,360 - $72,280/Yr

Shultz Steel - Paramount, CA

Full-time - Entry Level

Paramount, CA

10,001+ employees

Fabricated Metal Product Manufacturing

About the position

The IT Support Specialist I provides first-level support to employees on all computing devices and software applications implemented by the Information Technology (IT) department. This role is essential for ensuring that employees have the necessary technical support to perform their duties effectively, including troubleshooting hardware and software issues, managing help desk requests, and assisting with end-user training.

Responsibilities

• Provide help desk support via telephone, in person, and remote assistance to employees.
• Install, modify, and repair computer hardware and software.
• Troubleshoot hardware, software, and phone problems.
• Document all support interactions in the service desk application.
• Monitor open Help Desk ticket requests and follow up with escalated IT personnel.
• Assist in end-user training as needed.
• Assist other IT employees in support of problem resolution or product implementation.
• Diagnose and resolve technical hardware and software issues.
• Pick-up, deploy, and maintain hardware sometimes up to 35lbs.
• Manage Active Directory and Mobile Device Management.
• Maintain a clean and organized workspace.
• Travel between offices in the southern California area.

Requirements

• Degree in Information Technology, Computer Science, or similar discipline.
• At least one year of direct experience troubleshooting hardware/software issues and installing software, patches, updates on desktops, and laptops (desirable but not required).
• Experience with PCs, printers, networking, and Microsoft operating systems.
• Knowledge of Active Directory administration functions and Windows 7/10 operating systems.
• Ability to troubleshoot software and hardware problems.
• Effective verbal and written communication skills.
• Ability to develop and maintain effective relationships and provide outstanding customer service.
• Ability to work effectively in a team environment.
• Ability to evaluate processes and procedures for continuous improvement.
• Basic word processing, spreadsheet, and computer software skills.

Nice-to-haves

• Experience in applying patches.
• Ability to adapt to and work effectively in a fast-paced and changing environment with multiple priorities.

Benefits

• Eligible for the Company's Quarterly Cash Bonus Plan based on performance.
• 80 hours paid time off every year.
• 10 paid holidays.
• Medical, dental, vision, and basic life insurance for employees and their families.
• Eligibility to enroll in the Company's 401(k) plan.