IT Support Specialist II - Las Vegas, NV

$52,000 - $55,000/Yr

Everi - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

Amusement, Gambling, and Recreation Industries

About the position

We're seeking a motivated, experienced individual eager to provide great customer service and IT support for an exciting company. In this role, you'll assist internal Everi system users, playing a pivotal role in driving team success. If you're passionate about IT and seeking a platform to showcase your skills and positive energy your search ends here. This position offers the chance to engage with users, operations, and various aspects of IT!

Responsibilities

• Use technology to set up, manage, and track employee equipment across the company.
• Follow up with employee requests and track progress with ticketing system.
• Work with different teams to help new employees joining and employees existing transition smoothly.
• Provide initial support to employees at all levels of the company including the executive team ensuring equipment is fully functional.
• Keep track of where company assets are and manage inventory.
• Ensure that user accounts and computers meet security standards for audits.
• Support employees directly onsite and remote.
• Customarily and regularly participates in on-call rotation to assist internal customers outside regular business hours.
• Responsible for maintaining local conference room configuration and emergency support.

Requirements

• Bachelor's Degree in IT, Computer Science, Engineering, or a combination of education and work experience.
• 2-4 years' experience in an IT support role working in a fast-paced environment.
• Strong Customer Service Skills.
• Some experience supporting on-site and remote customers.
• Ability to work independently and exercise analytical problem-solving skills.
• Demonstrated communications skills, with ability to communicate technical subjects to non-technical audiences.
• Knowledge of Microsoft Office 365, Windows, and ServiceNow preferred.

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Life insurance
• Maternity and paternity leave
• Adoption assistance
• Pet insurance
• Gym reimbursement
• Discretionary Time Off (DTO)