IT Support Specialist II
Davinci Digital - Portland, OR
posted 3 months ago
About the position
DaVinci Digital is seeking an IT Support Specialist II to join our team, where you will play a crucial role in providing exceptional IT support and consulting services. This position is ideal for someone who enjoys solving problems and making a tangible impact through their work. As an IT Support Specialist II, you will primarily work at client sites, spending approximately 75% of your time on the road, with the remaining time spent at our Urban Office in Portland or working from home. This role requires a deep understanding of both technical and human aspects of technology consulting, as you will be responsible for resolving escalated service ticket issues and serving as the primary IT contact for assigned clients. In this position, you will troubleshoot and resolve a variety of service tickets, including server and network performance issues, workstation problems, and cloud service configurations. You will also engage in client-facing consultations, project planning, and execution, ensuring that the highest standards of service are maintained. Your role will involve collaborating with the Professional Service Manager to provide tailored technology recommendations and leading or contributing to internal research and development projects. Additionally, you will have the opportunity to provide training to peers based on your areas of expertise, further enhancing the team's capabilities. DaVinci Digital is committed to delivering flexible, people-first technology solutions and fostering a work environment that values work-life balance and mutual respect. We prioritize transparency in our client relationships and are dedicated to empowering businesses through technology while maintaining strong, supportive relationships with our clients and employees alike.
Responsibilities
- Troubleshoot and resolve service tickets, including server/network performance, workstation issues, and cloud service configurations.
- Act as a technical leader for your client portfolio, collaborating with the Professional Service Manager to provide tailored technology recommendations.
- Engage in client-facing consultations, project planning, and execution, ensuring the highest standards of service.
- Lead or contribute to internal research and development projects and provide training to peers based on your areas of expertise.
Requirements
- Five (5) years of experience in an IT consulting role or seven (7) years of experience as a junior system administrator/tech support working for an MSP.
- Bachelor's degree in computer science, software engineering, IT, or similar field preferred.
- Experience with Cloud Platforms, Server Administration, Windows and MAC Operating Systems, and iOS and Android mobile devices.
- Ability to pass a pre-employment background check and drug screening.
Nice-to-haves
- Microsoft Azure or 365 certifications are preferred.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid time off
