CF Industries - Northbrook, IL

posted 5 months ago

Full-time - Entry Level
Northbrook, IL
Chemical Manufacturing

About the position

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. The IT Support Specialist - II plays a crucial role in ensuring that our employees have the necessary IT support for hardware, software, and peripherals. This position is responsible for resolving end-user issues by providing general user support, environmental support, and technical support, all while adhering to established service management and standard operating procedures. The IT Support Specialist interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services, utilizing sophisticated tools and techniques to identify and present proactive solutions that enhance productivity. This role requires a commitment to providing 24-hour support, including overtime and on-call responsibilities, to ensure safe and reliable operations. The major responsibilities of the IT Support Specialist include supporting users on all aspects of user-reported problems, managing issues through established tracking processes, delivering first-tier help desk support, and maintaining computer networks and related computing environments. The specialist will also monitor, diagnose, and resolve hardware and software issues, maintain cybersecurity protocols, and consult with subject matter experts and vendors to resolve complex issues. Additionally, the role involves creating technical documentation for troubleshooting and training purposes, ensuring compliance with established processes and policies, and maintaining a central data repository of all software licenses and hardware assets. This position requires a deep understanding of company products, proficiency in Microsoft Office, and experience in computer and system hardware deployment. The ideal candidate will possess strong interpersonal communication skills, the ability to empower others through training, and a commitment to continuous learning and technical skill development. The IT Support Specialist will work within a single functional area but will interact with multiple functions, requiring effective communication and collaboration skills to address complex challenges and support the organization's strategic initiatives.

Responsibilities

  • Support users/user groups on all aspects of user-reported problems, including the configuration of software, hardware, and peripheral equipment.
  • Create technical documentation for troubleshooting and training purposes.
  • Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution.
  • Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing end-user training and support for all Microsoft applications.
  • Maintain, configure, and administer computer networks and related computing environments including computer hardware, systems software, applications software, backup systems, and disaster recovery processes.
  • Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary, and escalating as required.
  • Maintain cybersecurity and data security protocols for protecting sensitive data.
  • Maintain and back up all user profiles, data, and equipment for active and terminated employees.
  • Consult with subject matter experts and vendors to resolve issues.
  • Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses, hardware, and peripherals assets.

Requirements

  • BS/BA or its equivalent in a related field is typically preferred; AA/AS may be preferred.
  • 2 or more years of related professional work experience is required to complete all essential job functions.
  • Proficient in the application of MS Office suite.
  • Microsoft certification at an 'Associate' level is preferred.
  • Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals.
  • Familiarity with basic network device configuration and setup.
  • Experience with the software or hardware tools that enable monitoring, testing, and supervision of desktop and laptop configurations to assess configurations for compliance.
  • Familiarity with technologies and standards used during the installation, deployment, and maintenance of software.
  • Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware, and peripherals.
  • Demonstrated proficiency in voice and/or video communications.
  • Strong active listening and collaboration skills, the ability to empower others through training, education, and providing technical advice tailored to the end-user's technical abilities.

Nice-to-haves

  • Experience with manufacturing facility technical control hardware and software issues.
  • Learning agility to challenge self and others to increase technical knowledge and skills.

Benefits

  • Competitive compensation including base pay plus an incentive program available to all full-time employees.
  • Comprehensive benefits package including high-quality healthcare options.
  • Well-being incentive program.
  • 401k plan.
  • Life and disability insurance.
  • Generous time off including time off to volunteer.
  • Flexible Work Arrangements to support a healthy work-life balance.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service