IT Support Specialist II
Weill Cornell Medicine•New York, NY
442d•$76,003 - $85,363
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About The Position
The IT Support Specialist II at Weill Cornell Medicine is responsible for providing technical support for incidents and requests, ensuring timely resolution according to service level agreements. This role involves managing ticketing systems, overseeing ticket prioritization, and coaching junior technicians, all while maintaining a high standard of customer service. The position requires collaboration with various leadership roles within the IT Services department to enhance service operations and contribute to the knowledge base.
