IT Support Specialist II

Topre America - Springfield, OH

Full-time - Entry Level

Remote - Springfield, OH

Transportation Equipment Manufacturing

About the position

As an IT Support Specialist II at Topre America Corporation, you will play a crucial role in providing technical assistance and support for a variety of computer systems, hardware, and software. Your primary responsibility will be to respond to incoming queries and issues, ensuring that users receive timely and effective solutions. You will be expected to run diagnostic programs to isolate problems, determine the root causes, and implement appropriate solutions. In cases where issues cannot be resolved at your level, you will escalate them to the appropriate team members or vendors, ensuring that all technical inquiries are addressed efficiently. Your day-to-day tasks will include diagnosing and troubleshooting technical issues, which may involve account setup and network configuration. You will guide users through problem-solving processes, providing clear and concise instructions to help them resolve their issues. Additionally, you will be responsible for installing, modifying, and repairing computer hardware, software, and peripheral devices. Testing and deploying software updates and patches will also be part of your duties, as well as documenting all technical inquiries, incidents, and resolutions using help desk software. You will maintain an up-to-date knowledge of relevant technologies and industry best practices, which is essential for providing effective support. Furthermore, you may be required to provide assistance to other locations in Alabama, Tennessee, and Mississippi, showcasing your ability to work collaboratively across different teams and locations. This position requires a proactive approach to problem-solving and a commitment to delivering excellent customer service.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, via phone, email, or remote in.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Walk users through problem-solving processes and provide clear and concise instructions.
• Install, modify, and repair computer hardware, software, and peripheral devices.
• Test and deploy software updates and patches.
• Document all technical inquiries, incidents, and resolutions using help desk software.
• Provide support for EDI queries and issues.
• Maintain an up-to-date knowledge of relevant technologies and industry best practices.
• Provide support, when needed, to other locations in Alabama, Tennessee, and Mississippi.

Requirements

• Bachelor's degree in information technology, Computer Science, or related field (equivalent experience may be accepted in lieu of degree).
• Minimum of 2 years' experience in IT support roles.
• Proficient in Windows, iOS, and Android operating systems.
• Experience in Active Directory, Microsoft Exchange, and Office 365.
• Familiarity with network protocols including TCP/IP, DNS, DHCP, and VPN.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.