IT Support Specialist II

$65,000 - $65,000/Yr

MS Companies - Cullman, AL

Full-time

Cullman, AL

Food and Beverage Retailers

About the position

We are seeking an experienced IT Support Specialist Level 2 to join our dynamic team. As an IT Support Specialist Level 2, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Additionally, you will escalate issues to the appropriate team members or vendors as needed. This role is crucial in ensuring that our IT infrastructure runs smoothly and efficiently, allowing our team to focus on their core responsibilities without technical interruptions. In this position, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will respond to queries either in person, via phone, email, or remote access. Your ability to diagnose and troubleshoot technical issues, including account setup and network configuration, will be essential. You will walk users through problem-solving processes and provide clear and concise instructions to ensure they can resolve their issues effectively. You will also be responsible for installing, modifying, and repairing computer hardware, software, and peripheral devices. Testing and deploying software updates and patches will be part of your routine tasks. It is important to document all technical inquiries, incidents, and resolutions using help desk software to maintain a clear record of support activities. Additionally, you will provide support for EDI queries and issues, and maintain an up-to-date knowledge of relevant technologies and industry best practices. Support may also be required for our other locations in Tennessee, Mississippi, and Ohio, making flexibility and adaptability key components of this role.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, via phone, email, or remote access.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Walk users through problem-solving processes and provide clear and concise instructions.
• Install, modify, and repair computer hardware, software, and peripheral devices.
• Test and deploy software updates and patches.
• Document all technical inquiries, incidents, and resolutions using help desk software.
• Provide support for EDI queries and issues.
• Maintain an up-to-date knowledge of relevant technologies and industry best practices.
• Provide support, when needed, to our other locations in Tennessee, Mississippi, and Ohio.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be accepted in lieu of degree.
• Minimum of 2 years of experience in IT support roles.
• Proficient in Windows, IOS, and Android operating systems.
• Experience with Active Directory, Microsoft Exchange, and Office 365.
• Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) a plus.

Nice-to-haves

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) a plus.