IT Support Specialist II

$47,500 - $47,500/Yr

Boys & Girls Clubs Of America - Omaha, NE

Full-time - Entry Level

Omaha, NE

Social Assistance

About the position

The Information Technology Support Specialist II (ITSS II) at the Boys & Girls Clubs of the Midlands plays a crucial role in ensuring the smooth operation of technology systems within the organization. Reporting directly to the Chief Financial Officer, this position is responsible for providing comprehensive support and maintenance for all technology-related equipment used across the Clubs. The ITSS II evaluates, installs, and supports various computing devices, software applications, and equipment, ensuring they are user-friendly and functional for all staff and members. This role requires a proactive approach to troubleshooting and resolving issues, as well as the ability to interface with users both remotely and on-site to analyze and resolve computer and technology-related problems. As a second-level position within the Technology Support Specialist series, the ITSS II is distinguished from Level I and Level III positions by the level of responsibility and support provided. This role not only involves direct technical support but also includes serving as a technical advisor to end-users, providing training programs, and developing specifications and operating instructions for various applications. The ITSS II is expected to maintain accurate inventory records of devices and parts, assist with password resets, and generate support desk tickets to track and resolve issues efficiently. The position also requires adherence to organizational policies and procedures, ensuring that all actions align with the Boys & Girls Clubs of Omaha's standards of safety, accountability, and professionalism.

Responsibilities

• Troubleshoot and resolve hardware and software application issues reported by end-users.
• Generate, update, and monitor support desk tickets according to departmental practices.
• Serve as a technical advisor to end-users and provide technology-related training programs.
• Develop specifications and operating instructions for end-users regarding Clubs applications.
• Assist end-users with password resets and locked accounts, escalating issues as necessary.
• Document and track work orders in response to technical difficulties reported by end-users.
• Provide basic training and support for Club-wide networked, stand-alone, and cloud-based software and systems.
• Maintain an accurate inventory of devices and notify personnel for purchase orders as needed.
• Asset tag, set up, troubleshoot, repair, and replace technology devices and peripherals.
• Evaluate end-user needs and recommend appropriate hardware and software solutions.
• Deploy, install, maintain, troubleshoot, and repair hardware parts and modules.

Requirements

• Associate or bachelor's degree in an information systems field or equivalent experience/certification.
• Minimum of two years of relevant computer experience in IT systems support.
• Advanced knowledge of computer software including Windows Server, Office 2013, SharePoint, and VMware.
• Experience in Local Area Network administration and digital content creation.
• Proficiency in Microsoft Suite, Zoom, and Google Platform applications.
• Ability to earn and maintain CPR and First Aid certification.
• Valid driver's license and eligibility to drive a BCM vehicle.
• Ability to pass a drug test and background checks.

Nice-to-haves

• Experience with Apple Mac hardware/software.
• Familiarity with youth technology program implementation.
• Ability to navigate and function within a virtual environment.

Benefits

• Competitive salary starting at $47,500 annually.
• Comprehensive training and development opportunities.
• Supportive work environment focused on youth development and community impact.