IT Support Specialist II

Hays - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

Administrative and Support Services

About the position

The IT Support Specialist II position is a contract/temporary role based in Tampa, FL, where the selected candidate will be responsible for providing both onsite and remote support to users. This role requires a strong background in Help Desk operations, with a minimum of three years of experience in the field. The specialist will be expected to troubleshoot hardware issues and provide support for Windows operating systems, specifically Windows 10. Additionally, the role involves working with various software applications, including Outlook, and managing user accounts through Active Directory. Knowledge of TCP/IP networks is also essential for this position. The IT Support Specialist II will utilize the KACE ticketing system to manage and resolve support requests efficiently. Experience with Mac OSX and JAMF for device management is preferred, as the role may involve supporting users on these platforms as well. The ideal candidate will possess excellent communication skills to effectively assist users in resolving their technical issues and ensuring a smooth operational environment. This position offers a unique opportunity to work with a professional recruiter from Hays, who will provide guidance throughout the hiring process, including resume writing and interview preparation. Hays is committed to fostering a diverse and inclusive workplace, ensuring that all candidates are treated fairly and equitably throughout the recruitment process.

Responsibilities

• Provide onsite and remote support to users as an IT Support Specialist II.
• Troubleshoot hardware and software issues for Windows OS (Windows 10).
• Manage user accounts and permissions through Active Directory.
• Utilize the KACE ticketing system to track and resolve support requests.
• Support users with Outlook and TCP/IP network issues.
• Assist with Mac OSX troubleshooting and device management using JAMF.

Requirements

• 3 years of Help Desk experience, including onsite and remote support.
• 3 years of experience supporting Windows OS (Windows 10).
• Experience in hardware troubleshooting.
• Experience with Outlook, Windows, Active Directory, and TCP/IP networks.
• Experience with KACE ticketing system.
• Experience with Mac OSX troubleshooting.
• JAMF experience.

Benefits

• Full medical benefits
• Dental benefits
• Vision benefits
• 401K
• Life Insurance ($20,000 benefit)