IT Support Specialist II

$60,000 - $680,000/Yr

Techmd - Santa Ana, CA

Full-time - Mid Level

Santa Ana, CA

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist II at TechMD is responsible for implementing, administering, and supporting distributed systems, focusing on core Microsoft products and platforms. This role involves hands-on work with Windows Server and Microsoft Exchange, ensuring effective resolution of Tier 2 issues while maintaining high standards of customer service and communication within the team.

Responsibilities

• Work tickets in order of priority and SLA from the Tier 2 ticket Queue.
• Use time effectively to assess, plan, and resolve Tier 2 issues.
• Communicate effectively with all necessary team members to resolve issues in a timely manner.
• Resolve issues on-site as needed or scheduled by the dispatcher.
• Work closely with teammates and customers to relay critical information to and from technicians and customers.
• Follow all Standard Operating Procedures for position, function, and TechMD.
• Perform miscellaneous job-related duties as assigned by managers.
• Follow development plan as outlined by leadership.
• Document/update all information for changes in infrastructure as changes are identified.
• Participate in on-call rotation per TechMD's On Call Coverage Expectations.

Requirements

• 3-5 years' experience in a similar position.
• At least 1 Moderate Level certification desired (e.g., MCSE, CCNA, Azure).
• Excellent customer service skills.
• Strong telephone and verbal communication skills.
• Ability to thrive in a team environment and demonstrate effective team interaction.
• Ability to work independently.
• Strong organizational, priority, and time management skills with the ability to multi-task.

Benefits

• Company-wide events to improve culture.
• Opportunities for community involvement through volunteering and fundraising initiatives.