Virgin Galactic - Tustin, CA
posted 5 months ago
We are looking for an IT Support Specialist II to work 4x a week from our corporate office in Tustin, CA. This role is essential in providing technical support and ensuring the smooth operation of IT services within the organization. The ideal candidate will be proactive, motivated, and possess a genuine passion for IT and customer service. The IT Support Specialist II will be responsible for Microsoft 365 administration, installation, and troubleshooting, as well as resolving escalated software issues pertaining to Windows 10 and associated software. This position requires the ability to assign, manage, and troubleshoot remote access both remotely and onsite, ensuring quick response times to facilitate maximum uptime for all users and systems. In this role, you will configure, deploy, fix, and provide troubleshooting support based on documented procedures or directives for various hardware and software, including desktop, laptop, and tablet computers (Windows and MacOS), as well as mobile devices. You will assist users with supported software and hardware, approaching each interaction with an understanding of technology from a user's perspective while providing an excellent level of customer service. Additionally, you will escalate unknown or unsolved issues to appropriate internal or external support resources and effectively use and troubleshoot all MS Office 365 applications. Collaboration with co-workers to share expertise, information, and solve problems will also be a key part of your responsibilities. The position requires a minimum of 3 years of IT experience supporting a company size of 500+ employees. The candidate must demonstrate a willingness to learn new processes and technologies, possess strong interpersonal and communication skills, and have the ability to interact effectively with all levels in the organization. Attention to detail and the ability to independently analyze and solve problems are crucial for success in this role. The IT Support Specialist II will also be part of an on-call rotation and must be able to work flexible hours outside of normal business hours.